Elyxir Solutions
Elyxir SolutionsAuthorised ELIT Reseller

Privacy Policy

Last updated: April 2026

1. Who We Are

Elyxir Solutions is an authorised reseller of Nico2000 Ltd ELIT electrochemical instruments, operating from London, United Kingdom. References to "we", "us", or "our" in this policy refer to Elyxir Solutions.

You can contact us at: sales@nico2000.net or by telephone on 020 8422 6779.

2. What Data We Collect

We collect personal data only when you actively provide it to us:

  • Contact form submissions — your name, email address, organisation, phone number, and the content of your message.
  • Quote requests — your name, email, organisation, country, and the products you are enquiring about.
  • Orders — billing and delivery address, contact details, and payment information (processed securely by our payment provider; we do not store card details).

We do not use tracking cookies, analytics scripts, or third-party advertising technologies on this website.

3. How We Use Your Data

We use the data you provide solely to:

  • Respond to your enquiry or provide a quote
  • Process and fulfil your order
  • Communicate with you about your order or support request
  • Comply with our legal obligations (e.g., keeping accounting records)

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Legal Basis for Processing (UK GDPR)

We process your personal data under the following lawful bases:

  • Contract — to fulfil an order or quote you have requested.
  • Legitimate interests — to respond to general enquiries and provide technical support.
  • Legal obligation — to retain financial and transaction records as required by UK law.

5. Data Retention

We retain contact and quote enquiry data for up to 2 years, or until you ask us to delete it. Order records are retained for 7 years in line with HMRC requirements.

6. Your Rights

Under the UK GDPR you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request erasure of your data (where no legal obligation to retain it exists)
  • Object to or restrict processing
  • Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, please contact us at sales@nico2000.net.

7. Third-Party Services

We may use the following third-party services to operate our website and process orders:

  • Payment processors — to handle secure card transactions. Your payment data is processed according to their privacy policies and PCI-DSS standards.
  • Email delivery services — to send order confirmations and enquiry responses.

We do not share your data with these services beyond what is necessary to deliver the service you have requested.

8. Security

Our website uses HTTPS encryption for all data in transit. We take reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, or loss.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

View our Terms of Service →